Investor
Flex Office Advisory, Operator Selection and Oversight
Services

We help investors, asset managers, developers, lenders and property owners evaluate, structure and optimise flex workspace and operational real estate opportunities.

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Flex Strategy & Feasibility: Develop portfolio and asset-level flex strategies, assess market opportunities, evaluate product-market fit, and determine the optimal operating model for acquisitions, developments, repositioning projects and existing assets.​

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Market Analysis & Demand Forecasting: Conduct detailed demand, supply and competitor analysis, occupier profiling, customer segmentation, market benchmarking and forecasting of occupancy, pricing and absorption trends.

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Investment Underwriting & Financial Modelling: Build comprehensive financial models incorporating revenue forecasts, operating costs, occupancy assumptions, cashflow projections, investor returns, lease-up scenarios and sensitivity testing.

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Commercial Feasibility & Business Plan Review:  Independently assess operator proposals and business plans, validate revenue and occupancy assumptions, benchmark performance metrics, and evaluate profitability, risk and return profiles.​

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Concept Development & Go-to-Market Strategy: Advise on workspace concepts, product mix, customer experience, amenity strategies, pricing, leasing and marketing approaches to maximise demand, occupancy and asset value.

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Operating Model & Partnership Structuring:  Evaluate in-house and outsourced delivery models, management agreements, hybrid leases, revenue-share structures, joint ventures and strategic partnerships to identify the optimal operating structure.

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Capital, Risk & Value Creation Advisory: Assess CAPEX requirements, fit-out strategies, risk allocation, waterfall distributions, covenant strength, downside protection measures and opportunities to enhance value and investor returns.

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Operator Benchmarking & Market Validation: Review operator landscapes, benchmark occupancy, revenue, costs and performance, assess track records and deal structures, and undertake market testing to validate commercial assumptions and investment decisions.

Operator Procurement Strategy: Design institutional-grade procurement and tender strategies, including route-to-market planning, operator targeting, longlist and shortlist development, market testing and pre-RFP engagement.

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RFP Design & Tender Management: Draft, issue and manage RFPs, coordinate operator communications, manage data rooms, clarifications, submissions, governance, audit trails and stakeholder engagement.

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Evaluation Framework Development: Create bespoke assessment frameworks, weighted scoring methodologies and evaluation criteria covering financial, operational, strategic, ESG, covenant, customer experience, technology, sales, marketing, and brand capability.

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Proposal Analysis & Due Diligence: Review proposals, business plans, cashflows and underwriting assumptions, validating revenue, costs, occupancy, pricing, track record, covenant strength and operational deliverability.

 

Commercial Structuring & Negotiations: Support Heads of Terms negotiations, management agreements, revenue-share structures, hybrid leases, management fees, incentives, minimum guarantees, CAPEX contributions and risk-sharing mechanisms.

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Risk Mitigation & Investor Protection: Advise on downside protection, performance guarantees, KPI frameworks, exit rights, termination provisions, change-of-control protections and contractual safeguards.

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Valuation & Portfolio Value Optimisation: Assess valuation implications, align commercial terms with asset and portfolio objectives, protect investor returns and support investment committee approvals.

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Appointment & Mobilisation Support: Provide operator recommendations, selection reports, board presentations, contract execution support, mobilisation planning, transition management and governance framework setup.

Performance Oversight Frameworks: Design governance, KPI, reporting and audit frameworks to monitor operator performance, business plan delivery and investor return objectives.

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Commercial & Financial Performance Monitoring: Conduct monthly, quarterly and annual reviews of revenue, occupancy, pricing, costs, budgets, forecasts and overall financial performance.

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Business Plan Review & Validation: Independently assess annual business plans, validate demand, pricing and occupancy assumptions, review operating costs and CAPEX, and evaluate return projections.

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Operator Audits & Benchmarking: Benchmark financial, operational and customer performance against market peers, reviewing profitability, occupancy, service delivery, technology platforms and competitive positioning.

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Revenue Growth & Performance Improvement: Identify opportunities to enhance revenue, optimise pricing, reduce costs, improve operational efficiency and increase asset profitability and NOI.

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Strategic Asset Management Advisory: Support asset and portfolio optimisation through operator relationship management, business reviews, asset repositioning and long-term value creation strategies.

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Risk Management & Governance: Monitor contractual compliance, reporting accuracy and governance standards while identifying risks, performance gaps and intervention opportunities.

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Investor Protection & Decision Support: Provide independent operator oversight, stakeholder reporting and strategic recommendations to support continuation, restructuring, replacement or renegotiation decisions.